Managed IT Support in Bristol
Running a business is demanding enough without your IT systems adding to the pressure. When something goes wrong, a server goes down, a staff member cannot access their files, or a security threat appears overnight, you need it fixed quickly by people who know what they are doing. That is what Absolutely PC does for businesses across Bristol and the surrounding area.
Our managed IT support service is built around a simple idea: your IT should work reliably, stay secure, and never cost more than you budgeted for. We monitor your systems proactively, handle patches and updates out of hours so they never disrupt your working day, and provide a dedicated support line your team can call whenever they need help. One fixed monthly fee, no hidden costs, no lengthy contracts.
We work with businesses of five staff and upward across a wide range of sectors, and we are happy to manage a full IT environment or work alongside an existing in-house resource. Whatever your setup, we will tailor our service to fit it.
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Managed IT Support in Bristol
Absolutely PC works seamlessly with your business to provide managed IT support services for your IT systems in Bristol
Pro-actively monitoring your network for cyber security threats, and ensuring you and your staff can focus on daily business tasks while your software, hardware, network services and devices operate reliably and smoothly.
Our outsourced IT support services offer fixed monthly prices for packages tailored to your business requirements, making your IT budget easier to manage and meaning less wastage paying for resources you don’t want or don’t need. Managed IT support offers predictable spending and a lower capital outlay when using subscription-based software.
Also included with managed IT services is the automation of backups and software patches during out-of-hours so staff can use their workstations at peak performance without systems needing to update and reboot during the working day.
Absolutely PC gives you and your business the peace of mind that any IT problems you encounter are handled quickly and efficiently, making things easier for your staff, should they accidentally delete a file, run out of drive space, need to print a document remotely, or any number of everyday questions which can be answered with a quick telephone call or email to knowledgeable and friendly support technicians.
Key Features of Managed IT Support in Bristol
Increased productivity and happy staff as your IT systems work smoothly and reliably.
Knowledgeable and friendly technical support available by email and telephone.
Scheduled security and patch updates to stay ahead of cyber security threats.
Daily backup of data files and regular backups for files stored on external devices.
Fixed prices to help with cashflow, controlled costs and budgeting.
Easy to discuss your requirements and to transfer from an existing provider.
Why Bristol businesses choose Absolutely PC
We have been providing IT support to Bristol businesses since 2005. In that time we have built a reputation for being straightforward, responsive, and genuinely invested in the businesses we work with. A few things that set us apart:
No lengthy contracts
We operate on a simple 30-day rolling agreement. If we are not delivering, you are not tied in.
DrayTek certified network administrators
Two members of our team hold DrayTek certification, meaning your network infrastructure is managed by engineers with verified specialist knowledge.
Cyber Essentials accredited
We hold Cyber Essentials certification ourselves, which means the security standards we recommend to clients are the same ones we operate to internally.
Local and on-site
We are based in Patchway, Bristol. When something needs hands-on attention, we can be there, not logging a ticket with a remote team that has never visited your office.
See how this works in practice in our case study on supporting an accountancy practice in Bristol, or find out more about our IT support for law firms and IT support for financial services firms. If you are a smaller business, our page on IT support for small businesses explains how we work with SMEs.
Certified & Accredited
Cyber Essentials Certified
Government-backed certification confirming we protect our own systems, and our clients’, against the most common cyber attacks.
DrayTek Authorised Dealer
Certified network administrators and an authorised dealer for reliable, secure business networking equipment.
ESET MSP Partner
An approved ESET managed service provider, with daily-monitored antivirus, anti-malware and phishing protection across your systems.
Acronis Certified Engineers
UK-based, GDPR-compliant backups managed by our own Acronis Certified Engineers, so your data is recoverable when it matters.
APPROACH
How We Work With You
Managed IT Support FAQs
What is managed IT support?
Managed IT support is a way for businesses to outsource their IT operations rather than employing an in-house IT technician. Different companies offer different services as part of this service but they will generally include:
- Patching servers, PCs and laptops to keep them up to date and secure.
- Running cleanup procedures on a weekly basis to optimise computer speed.
- Patching networking equipment including routers and switches to ensure they remain secure.
- Installation and monitoring of antivirus programs on each computer.
- Configuring firewall settings to maximise security whilst minimising issues for legitimate programs.
- Updating software used in your business.
- Setting up new staff.
- Removing staff leavers.
- Setup and monitoring of cloud services such as Office 365.
- Advising on replacement equipment as required.
- Acting as a helpdesk, answering your staff’s IT related questions and fixing problems as they occur.
Using an IT support services provider has many benefits over in-house teams and gives business owners one less thing to worry about.
What are the benefits of proactive IT support vs. reactive support?
The key benefit of proactive managed IT support is the peace of mind that your business IT systems are being kept secure and up to date, meaning they are much less likely to fail.
As part of our managed service, we offer a dedicated support line to help with any IT issues you may be experiencing.
The cost of a managed service almost always works out cheaper than relying on reactive IT support in the long run due to increased productivity and lower chance of downtime, the predictable cost can also help businesses manage their cash flow better.
How much does managed IT support cost?
The cost of managed IT support depends on several factors including the number of users you need support for, the number of machines and other hardware and the level of support you require. For an accurate quotation, get in touch with us today.
Can I transfer from an existing provider?
Yes, if you would like to transfer from an existing IT support provider, we can make the switch on your behalf with zero downtime in most cases.
We do advise that you check the terms of your existing contract as it is not uncommon for managed service providers to tie customers into contracts that are months or even years. At Absolutely PC, we don’t use lengthy contracts, just a simple 30-day rolling agreement.
What is included in a managed IT support contract?
Our managed IT support includes proactive monitoring of your network and devices, scheduled security patching and software updates, daily backups, antivirus management, firewall configuration, and a dedicated helpdesk your team can contact by phone or email. We also handle onboarding new staff, removing leavers, and advising on hardware and software as your business evolves.
How quickly do you respond to support requests?
Response times depend on the severity of the issue. Critical problems affecting your ability to operate are prioritised and addressed as quickly as possible. Routine queries are typically resolved the same day. We will agree clear response time expectations with you before your contract starts.
Do you support remote and hybrid working setups?
Yes. We set up and support remote working solutions including VPNs, Microsoft 365, cloud storage and remote desktop access. If your team works across multiple locations or from home, we will make sure they have the same level of access and security as they would in the office.
What happens if we want to leave our current IT provider?
We manage the transition on your behalf. In most cases we can switch you over with no downtime. We do advise checking your existing contract for notice periods before making contact, as some providers include lengthy tie-in clauses. Ours is a simple 30-day rolling agreement.
Do you only support businesses in Bristol?
We primarily serve businesses in Bristol and the surrounding area, including South Gloucestershire, North Somerset and parts of Wiltshire. If you are outside this area, get in touch and we will confirm whether we can support you.
Tailored Managed IT and Computer Support for Your Business
Is your business looking for an experienced company to provide proactive IT support? Call us on 0117 975 9523 or fill out the form below and one of our team will get back to you.
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TESTIMONIALS
Business IT Support Testimonials
We would like to say a big thank you to John and his team for all the help you have given to our business over the years. Great service combined with great expertise. Couldn’t recommend you all enough.
Absolutely PC are a brilliant company to work with. Arthur David have worked with them for a number of years. They have a professional team of people, who are very knowledgeable and nothing is too much trouble.
Excellent service, I have been using Absolutely PC for the last few years now and would highly recommend them, nothing is too much hassle for them, 5 Stars,
Baz, TR Film & TV Scaffolding Service’s
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Office
Unit 1, Grove Industrial Estate, Gloucester Rd, Patchway, Bristol BS34 5BB
Opening Hours
Mon - Fri - 8am - 5.30pm
Sat/Sun - Closed
Call Us
0117 9759 523