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Norton Tax Shops – Case Study

Absolutely PC ensures smooth transition to remote working for long standing client.

Introduction to the Client

Norton Tax Shops Ltd is a Bristol based accountancy practice that was established over 20 years ago. From their two locations in Kingswood and Keynsham, the 18 strong team provide a range of accounting and payroll services including personal tax returns, annual accounts, tax planning, bookkeeping, property services and more.

Due to the sensitive nature of the information they process, coupled with their reliance on PC based software such as IRIS account production, Norton Tax Shops, like many other businesses, had previously not considered remote working as a viable alternative to office-based working.

Norton Tax Shops started working with Absolutely PC over 10 years ago and over that time, we have supported their growth by ensuring their I.T. systems were scalable based on their needs. 

Problems they were facing

Like many businesses, the COVID-19 pandemic had a significant impact on the way Norton Tax Shops were able to operate, with Government advice on social distancing meaning that employees would need to work remotely.

Being a purely office-based business, dramatic changes would need to be made quickly to ensure no interruption of service to clients at such a critical time.

As business data was stored on a network attached storage device in the office, Norton Tax Shops needed a solution that allowed staff to securely connect to their desktop PCs to access client data and PC based software.

The Absolutely PC Solution

Absolutely PC implemented a range of solutions to ensure that Norton Tax Shops could continue to work, keeping GDPR, security, accessibility and ease of use in mind:

 

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A new router was set up in each location, this enabled staff to connect to their work PCs through a VPN (virtual private network), this is a secure tunnel to the PC allowing staff to work from home as if they were in the office.

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Where staff were missing essential hardware, we were able to order and deliver to private addresses quickly to minimise any delay.

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To enable the connection, VPN software was installed on home PCs, the machines also underwent a security check to ensure they were clean and had up to date anti-virus software installed.

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With a VPN set up in both locations, staff were able to access files stored at either office.

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Staff were able to contact the team at Absolutely PC throughout the transition should they have any questions about using the new systems.

Conclusion

Within just 24 hours, the team at Norton Tax Shops were ready to work efficiently from home, with the Absolutely PC support team on hand to help staff with any queries they had with the new I.T. systems.

Staff adapted very well to the new systems, finding them straightforward and easy to use. The business was able to utilise existing software such as IRIS, PTP and Star time with no problems, allowing them to carry out critical tasks for clients.

Sally Deacon, Managing Director of Norton Tax Shops was delighted with the results: 

We’ve been working with Absolutely PC for over 10 years, in that time, our business has grown and their managed I.T. support has grown with us. One of the biggest changes for us in recent times was opening the second office, Absolutely PC helped with all the cabling and setting everything up.”

“Like many businesses, our shift to remote working was a fairly urgent one, so we were fortunate to have the team at Absolutely PC on board; not only did they get everything sorted within 24 hours, but they’ve also been on hand to support our staff throughout.”

“In the short term, we are functioning very well as a business from home, but this change has proved to us that in the longer term, remote working is completely feasible for our business.”

“We greatly value the relationship with Absolutely PC, they are proactive, attentive and always respond in good time. Their staff, and in particular, Ismail, are patient with our queries and always provide a sensible solution to any problems we have.”

Sally Deacon, Managing Director – Norton Tax Shops Ltd

Making I.T. Work For You

If your business requires a proactive I.T. support company to support remote working, we can help. Fill out the form below and one of our team will get back to you, or call 0117 975 9523 for an immediate response.

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